Announcing Knowledge Base and Ticketing
Introducing Toshokan, a community-first blog for Sushi

Introducing Toshokan, a community-first blog for Sushi

Today we're excited to introduce Toshokan (図書館 Japanese word for library), our new blog that will help keep our community informed about the latest happenings at Sushi.

2 min read

Announcing Knowledge Base and Ticketing

We are excited to announce the launch of our knowledge base and ticketing system. This will make it easier for our users to access resources, ask questions and troubleshoot problems
Announcing Knowledge Base and Ticketing

A big part of our effort here at Sushi is ensuring that our users have the best possible experience. We are excited to announce the launch of our comprehensive knowledge base and ticketing system. You can find answers to frequently asked questions, solve common problems, submit requests for support, chat with our Samurais and track the progress of your requests.

We’ve been slowly rolling out these tools over the past two weeks and we are confident that we are ready to publicly launch it.

Home - Sushi Knowledgebase
If you have a question about any product, we have the answer. Find answers to common questions or browse through our extensive database of topics to find all the information you need about Sushi ecosystem.

The knowledge base is our go-to resource for tutorials and articles and helps our users with troubleshooting when using the Sushi suite of products. This will help you get the most out of our products, and leave you with less need to search for solutions online. By using our knowledge base, you’ll be able to solve common issues quickly and efficiently.

You can always count on us for help, no matter where you are. To get help right away, we offer live chat and ticketing. You can create a new ticket in our Discord server (in the support category) or directly in the knowledge base if you encounter any problems.

How to create a ticket via Discord?

  1. Head over to our Discord server, and find the SUPPORT category. Click on the channel -> #support-ticket to open it.

2. You'll see a panel like this where you can create your ticket:

How to create a ticket via Knowledge Base?

Go to https://support.samurais.io/ and click on Create a Ticket on the nav menu. You'll enter the ticketing interface.

Support


Note: Live Chat on the knowledgebase will be available from September 3rd week onwards!